KEYNOTE: The New Operating Model: Balancing AI Agents and Human Agency
KEYNOTE: The New Operating Model: Balancing AI Agents and Human Agency
As AI agents transition from digital assistants to autonomous executors of real work, the true competitive advantage shifts from deploying tools to expanding human agency. In this keynote, Head of Future of Work & AI Matthew Duncan, shares data-backed insights on how organizations can rethink the future of work. Grounded in Microsoft’s research on human-AI collaboration, Matthew dissects the "Transformation Paradox" facing enterprise leaders: the friction between sticking to legacy workflows and redesigning operations around AI teammates. You'll leave with a clear view of how leading organisations are moving past pilots to redesign core business processes, elevate human judgment, and build human-first learning systems that keep people ahead of their own tools.
